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Re: Coronavirus (COVID-19)

Re: Coronavirus (COVID-19) Update

We are by your side

During these uncertain times, our account managers, customer service team and drivers are here to help you and your business. We know many businesses across the UK will be impacted by Government restrictions whilst there will be others who need more services from us. If you have any queries, please get in touch and we can do a full review of your account. We are by your side.

Keeping you safe and healthy

To help control the spread of Coronavirus (COVID-19), we continue to give regular guidance and training to phs staff on personal health protection and actions they can take to minimise the spread of the disease. All our staff are using hand sanitisers before each service visit and follow social distancing guidance along with our standard operating procedures.

As leading hygiene experts, we are also well placed to help you and your business through these difficult times. This might be through our aircare solutions which clear the air with our purifiers or cleaning consumables to keep your workplace and staff safe. You can find more information here.

Customer Services

Our customer services teams are available should you need to get in touch with us. If you are wanting to resume your services after being closed, click here. If you need to pause your services because of new Government restrictions, click here, and for everything else click here.

If you prefer to email us, the dedicated email address for queries is customersupport@phs.co.uk. Our teams will deal with every enquiry as quickly as possible. You can also find lots of information on your account on our customer portal at www.myphs.phs.co.uk.

Your services

The majority of phs staff continue to be designated as critical workers by the Government and therefore we can continue to deliver essential services to our customers as much as possible. We continue to take all necessary steps to mitigate the impact of Coronavirus (COVID-19) on our staff and our business and therefore the impact on our services to your business. We are monitoring Government developments closely and implementing their advice.

Our business continuity plan

phs has implemented a Coronavirus (COVID-19) business continuity plan. The purpose of this plan is to maintain phs services, protect our staff and minimise the spread of the disease. The plan ensures phs can service as many customers as possible without placing our colleagues, or the greater community, at infection risk. It is monitored by our crisis management team made up of key senior directors and managers who have regular calls.

Cleaning areas affected by COVID-19 in a non-healthcare environment

The Government has provided some detailed information on their website about this. It can be found here. If you are looking for a deep clean of a building or site, our Interclean team can help. You can call them on 01234 314505 or email at interclean@phs.co.uk.

Disposal of COVID-19 waste, including tissues, gloves, masks and other disposable PPE

The Government has provided some detailed information on their website about this. It can be found here. If you are looking for a deep clean of a building or site, our Interclean team can help. You can call them on 01234 314505 or email at interclean@phs.co.uk.

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